FAQ
Frequently Asked Questions (FAQ)
- What services do you offer?
We specialize in custom embroidery, screen printing, digital printing, vinyl heat transfer, custom patches, and more!
Whether you need branded apparel, team uniforms, or promotional merchandise, we can bring your design to life.
- Do you monogram?
Yes! We can do personalized monograms on towels, shirts, jackets, blankets, you name it!
- Where are you located?
We are located in the metro Atlanta area in Roswell, Georgia. You can visit our store at 615 Hembree Parkway Suite 200 Roswell, Georgia 30076during business hours, no appointment needed please come on in!
- What are your business hours?
We are open Monday through Friday from [Opening Time] to [Closing Time]. Closed on weekends and major holidays.
- Can I see samples?
Yes! You can come any time during our business hours to see samples, place an order, or talk to someone about bringing your ideas to life! We have lots of samples of our most popluar products for you to touch and feel in person!
- Do you have a minimum order requirement?
Yes, and no! We only require a minimum for screen print orders. If you want less than 24 printed items, we will offer you digital printing, which will save you money and give limitless options for design!
Patches do not require a minimum, though pricing starting at 50 pieces becomes much more affordable!
Some promotional products we offer do require a minimum, such as pens, yo-yos, and other promo items.
- Can I bring my own garments for printing or embroidery?
Yes, we accept customer-supplied items for embroidery and printing. Most items are able to be embroidered, but printing has limitations depending on fabric type. We recommend purchasing garments through us for printing services, as we know how our shirts will handle ink and heat. We do offer better pricing if you purchase your blank items through us as well!
- Do you offer design services?
While we do not technically offer design services, if you need help with artwork or logo design, our team can assist in creating or optimizing your design for the best results! Provide us with design elements, text, font options, etc, and we can help put together your t-shirt or embroidery ideas in a way that will work best for the decoration method of your choice.
- What is your turnaround time?
Most orders take about 2 weeks, or 10 business days, to be completed. We put every order into a queue. If you need your order done quicker than our standard turnaround, just ask! We try our best to accommodate everyone's need, though there are times when our production schedule is too full to fit in an order.
- Can I see a sample before my order is produced?
Yes, we provide digital mockups for approval before production. For custom digitized logos and designs, we provide a physical proof of your design embroidered on felt.
- Do you offer shipping?
Yes, we offer local pickup and nationwide shipping. Shipping costs vary based on order size and location.
- What file formats do you accept for designs?
We accept the following file formats: PNG, JPG, PDF, PSD, AI, and EPS. For the best quality, vector files (AI, EPS) are preferred.
- What is your return policy?
Due to the custom nature of our products, all sales are final. However, if there is an error on our part, we will work with you to resolve the issue.
