FAQ

We specialize in custom embroidery, screen printing, digital printing, vinyl heat transfer, custom patches, and more. Whether you need branded apparel, team uniforms, or promotional merchandise, we can bring your design to life.

Yes! We can add personalized monograms to towels, shirts, jackets, blankets, and many other items.

We are located in the metro Atlanta area at 615 Hembree Parkway, Suite 200, Roswell, Georgia 30076. No appointment is needed during regular business hours.

We are open Monday through Friday from 10 AM to 4 PM. We are closed on weekends and major holidays.

Yes! Stop by during business hours to see samples, place an order, or talk with our team about your ideas. We have many of our most popular products available for you to see and feel in person.

It depends on the decoration method:

• Embroidery: No minimums!
• Screen printing: A 24-piece minimum applies. For fewer than 24 printed items, we can often use digital printing instead.
• Custom patches: Depending on the type of patch, different minimums apply. An embroidered patch requires a 12 piece minimum.
• Promotional products: Most promotional products we offer do require a minimum, such as pens, yo-yos, and other promo items.

Yes, we accept customer-supplied items for embroidery and printing. Most items can be embroidered, but printing options depend on the fabric. We recommend purchasing garments through us for printing because we know how those products will respond to ink and heat, and we can usually offer better pricing.

We do not offer full graphic-design services, but our team can help create or optimize artwork for production. Send us your design elements, text, and font ideas, and we can arrange them in a way that works well for your chosen decoration method.

Most orders take about two weeks, or 10 business days, after all details and proofs are approved. Orders are completed in the order they enter our production queue. If you need an order sooner, ask us—we accommodate rush requests whenever our schedule allows.

Yes. We provide a digital mockup for approval before production. For custom-digitized embroidery logos and designs, we also provide a physical sew-out on felt.

Yes. We offer local pickup and nationwide shipping. Shipping charges vary according to the order size and destination.

We accept PNG, JPG, PDF, PSD, AI, and EPS files. Vector artwork—such as AI, EPS, or a true vector PDF—is preferred for the best quality.

Because our products are customized, all sales are final. If an error is made on our part, we will work with you to resolve it.

Embroidery pricing depends on the item, order quantity, stitch count, and whether you provide the garments or purchase them through us.

• One-time setup fee: $45 per logo to create the embroidery file.
• Customer-provided items: A left-chest-sized logo typically costs $12–$14 per item, based on stitch count. A bulk discount is available at 12 or more pieces when all items use the same design, color, and fabric type.
• Items purchased from us: Embroidery starts at $10 per item, with price breaks at 12, 24, 48, 96, 144, and higher quantities. The discounts apply to both the item and the embroidery. Items that require different setups, such as hats and shirts, cannot be combined for quantity discounts.
• Personalized names and monograms: Pricing starts at $17.50 per item when no logo setup is required. A price break may be available when every item receives the same embroidery, although personalized names generally do not qualify for bulk discounts.

Contact us for a custom quote based on your items, design, and quantity.